FAQ
How much is delivery cost for my disc order?
Because of the production cost associated with making a custom disc, we charge an uplift on disc order with less then 5 songs....
For disc orders with 5 or more songs...
Delivery to the UK is only £1.50, the rest of the world is £5.
For disc orders with 4 or less songs...
Delivery to the UK is £10, the rest of the world is £15.
There is no delivery charge for download orders
How long will my Disc order take to arrive in the post?
Orders usually only take a 1-3 working days to arrive to UK address'. International orders really depend on the destination, but orders going to Europe generally take less than 1 week & orders going to the USA between 1-2 weeks.
What is the maximum/minimum amount of tracks I can order?
There are no minimum or maximum order restrictions, however for disc orders with less than 5 songs a postage uplift charge will be applied.
For Disc orders with lots of songs (20+), if they don't all fit on to one disc we we split onto multiple discs
I have accidentally ordered the wrong track, can I edit the disc once the order has been placed?
Sorry, once the order has been placed there is no way we can edit the disc. The discs get made & despatched automatically to increase delivery speed, so please make sure you order correctly.
I don’t like my disc or download, can I return it for a refund?
Sorry, due to the fact discs are custom made and downloads are delivered instantly, a refund will not be issued on anything other than faulty products. Even with faulty discs they must be reported within two weeks of ordering or a refund can’t be issued. Not being happy with the quality/version of a track is not a valid reason for a refund.
Please make sure you watch the video samples before ordering, that way you can check you're happy with the track prior to placing your order.
Your statutory rights are not affected.
I can't find the track I want?
If you can't find the track you want then we probably don't have it available. You can put a request in using the contact us page, and we will try our best to get the song added.
I can't get my downloaded files to work/burn to disc, can you send me the tracks I downloaded on CDG/DVD?
Sorry, if you have chosen to download your tracks we can't send you the files on disc. We have to pay royalties every time we sell tracks, so if you want the same files on disc, you will have to pay for them. Please make sure you download the free sample track and check it works how you want it to before ordering.
Will your discs show on screen lyrics?
Yes, our discs will show on screen lyrics like a normal Karaoke disc.
Our CDG discs have to be played in a CDG player, our DVD discs will work in any DVD Player.
I just want a normal audio CD to play on a normal CD player, is this possible?
Our CDG discs will play in a normal CD player like a normal CD (audio only)
To see the on screen lyrics you will need a CDG Karaoke player
Do the tracks have faded endings?
It depends on the track, we do try and put faded endings on everything but if the original song had a faded ending sometimes so will our karaoke version.
Can I burn my downloaded tracks to disc?
This really depends on how much you know about computers! Burning our downloaded tracks to disc is possible but needs a fair bit of computer knowledge & the correct hardware & software. Because of this we promote our downloads for playback on your computer only, so I'm afraid we can not help with any problems you're having burning the tracks to disc.
If you are planning on burning your downloads to disc, we suggest you download the free sample tracks for testing before placing your order.
For a good free CD+G burning app, try Selectatrack Burner
How do I play my downloaded MP3+G tracks on my PC?
Any good Karaoke Software will play our MP3+G Downloads, if you don't have any Karaoke Software try Karaoke Builder
Can I select to have a song in a different key?
Sorry, we can only supply tracks in the original key.
What is MULTIPLEX VOCAL GUIDE?
Multiplex means the track will have someone singing the main vocal as a guide, to help you learn the track. If you have a Player/Software that supports multiplex karaoke tracks you can turn the vocal on & off.
Do the tracks have backing vocals?
Yes, all of our Karaoke tracks will have backing vocals where the original song has them.
Can I use the tracks purchased from you professionally or are they home use only?
All the tracks we supply are fully-endorsed by the manufacturer and are sold with their permission to use at home or commercially in any public venue worldwide (assuming that venue has the appropriate public performance license). Mr Entertainer is an approved licensee of the Mechanical Copyright Protection Society (MCPS) to which a royalty is paid for every track sold to cover song writer and publisher royalties. Both Mr Entertainer and the MCPS are based in the United Kingdom, anyone ordering from outside the UK does need to check with their local publishing organisations on local terms of use regarding public performance.
Can i use my purchased track to record myself singing and make a CD, sell on iTunes or upload to YouTube?
For this type of usage you will require an additional license from the track manufacturer.
Click here to see details of our PRO LICENSE, a simple way of licensing your songs for re-sale or streaming.
My MP3+G files do not work on my karaoke player, even though it says it plays MP3+G?
We sell tracks in MP3+G zipped format, this is basically a zip file that contains two separate files, an MP3 audio file & a CDG file that contains the on screen lyrics. Many popular karaoke players that play MP3+G require the tracks to be "unzipped" or "extracted" before they will recognise them.
To do this simply right click on the zip file and select “extract here” or “extract all” which should then extract the MP3 & CDG file stored inside. Then simply copy these two files on to your SD card or USB stick and insert in to your karaoke player.
PLEASE NOTE, be careful not to rename the extracted files, as the MP3 and CDG file must be named identically for them to work together.